IT Development

Build a Custom CRM Software with Flexisource IT!

Streamline your business operations and have more time for Custom CRM Development!

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CRM Software for Business of All Sizes

CRM Software for Business of All Sizes

Customer satisfaction should be a priority of all businesses as it is the key to individual and collective and solid brand reputation. When customers are happy, they bring referrals, sales, and opportunities to a company.

You must build a solid and lasting relationship with your customers as a business owner. A well-designed CRM system can be the backbone of a customer-centric approach, enabling you to personalise interaction,  gain valuable customer insights, and optimise your business strategies.

This is where Flexisource IT can help you! With our expertise in Custom CRM development, we can help you harness the power of technology to enhance customer satisfaction, increase productivity, and ultimately boost your bottom line. With our cutting-edge technology and expert services, we empower businesses like yours to optimize customer interactions, streamline processes, and achieve exceptional results.

Take the next step towards revolutionising your customer relationship management. Check what we can build for you!

Let a leading CRM Software Development Company Build Your Tool

Let a leading CRM Software Development Company Build Your Tool

When it comes to CRM software development, picking the right partner is critical for the success of your business. At Flexisource IT, we understand the importance of a tailored CRM system that aligns with your unique business requirements. We pride ourselves on our commitment to excellence, ensuring that our CRM solutions are feature-rich, user-friendly, scalable, and adaptable to meet the evolving needs of your business.

Let us guide you through why partnering with Flexisource IT will be a game-changer for your business.

Expertise and Experience

Our team of skilled professionals has extensive knowledge
of industry-leading
CRM platforms and technologies. We have an in-depth understanding and hands-on experience in delivering high-quality CRM solutions tailored to your unique business needs.

Customisation and Scalability

Every business is unique, and a one-size-fits-all approach doesn’t work for CRM software. Our team of world-class talents works closely with you to understand your requirements, ensuring that the CRM system we develop aligns perfectly with your business processes, goals, and growth plans.

Comprehensive Services

From initial consultation and strategy development to implementation, integration, and ongoing support, we provide end-to-end solutions. Our holistic approach ensures a seamless and hassle-free CRM implementation journey, allowing you to focus on your core business activities.

User-Centric Approach

We place great emphasis on user experience when developing CRM software. We aim to create intuitive, user-friendly interfaces requiring minimal training and maximising user adoption.

Proven Track Record

Flexisource IT has a proven track record of delivering successful CRM software development projects and completing things competently. Our satisfied clients testify to our ability to provide high-quality CRM solutions that meet and exceed expectations.

Deliver Product on time

We are committed to ensuring that we deliver your CRM software on time.

Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

CRM software development refers to creating and customising a system specifically tailored to cater to customers’ needs and meet the unique requirements of a business. It involves designing and building a CRM solution with features and functionalities enabling enterprises to manage customer interactions, streamline processes, and improve customer relationship management.

Custom CRM software development can bring numerous benefits to your business. It allows you to centralise customer data, gain insights into customer behaviour, improve customer satisfaction, streamline sales and marketing processes, enhance customer service, and ultimately drive business growth. A customised CRM system can align the solution with your business needs and goals, maximising its effectiveness and value for your organisation.

The cost of CRM software development varies depending on factors such as the project’s scope, the level of customisation required, the CRM platform chosen, and any additional integrations needed. Our team will provide a tailored quote after assessing your requirements and goals.

We can develop custom CRM solutions from scratch based on your unique business needs. Our team will work closely with you to understand your requirements, design a solution that aligns with your goals, and develop a fully customised CRM system tailored to your business processes.

We use modern CRM development tools and technologies to create robust CRM software solutions. Some of the commonly used tools in our development process include CRM platforms (such as Salesforce, Microsoft Dynamics, and Zoho CRM), Database Management (such as MySQL and Microsoft SQL Server), Programming Languages (such as Java, C#, PHP, JavaScript), frameworks (such as Laravel, ASP.NET, Angular, React), and more.

The development timeline for a custom CRM solution depends on various factors, such as the complexity of your requirements, the level of customisation needed, and the integration requirements. Our team will provide a project plan and timeline during the initial consultation phase, considering your specific needs and priorities.

Develop Your Custom CRM Software with Us!

Flexisource IT is here to help you unlock the power of customer relationships with a FREE CRM assessment and consultation. During this session, we will discuss the following:

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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Sales CRM

Sales CRM

A sales CRM lets you easily organise your data, identify sales leads, and track other opportunities. 

  • Database for customers and potential leads
  • Sales workflow automation
  • Data and Reporting
customer service

Customer Service

Cater to your customer’s needs effectively with an automated CRM management system!

  • Social platforms and plugins integration
  • Case Escalation
  • Automated response and AI bots
  • Centralised Data
marketing crm

Marketing CRM

Doing repetitive tasks and have no time for your core duties? Build a marketing CRM platform!

  • Pipeline management
  • Customer support
  • Lead capture tool
  • Email marketing automation
CPQ and billing

CPQ & Billing

Automate quotes, manage product prices, and close a sale faster by building your CPQ Software & Billion CRM application.

  • Quote Creation
  • Automated billing and ordering process
  • Combined product and service configuration
  • Invoice emailing
  • Third-party app integration
fullfilment

Fulfilment

Having a hard time managing too many orders? Collect and track orders through an easy-to-use CRM Tool!

  • Powerful inventory control
  • Order management and tracking
  • Multiple shipping integration
portals

Portals

Give customers and partners the freedom to manage orders and create profiles with a CRM portal! Customer self-service

  • Community forums
  • Partner engagements
  • Real-time data update and integration
  • Knowledge base 
  • Role-based access

From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES

website maintenance services

Level 3 Support

Flexisource IT level 3 technical support are the expert product. They have the highest level of knowledge about the company and its development. Level 3 supports can deliver various solutions to technical problems. Most level 3 support are architects, engineers, creators, developers, etc. They also do the following:

  • Define the root cause of the tech issue
  • Look into code and design settings
  • Attempt to replicate problems and determine the reasons for future references
  • Create a new fix on the issue
routine maintenance

Level 2 Support

Our level 2 Support Specialists are responsible for solving the Level 1 reports. They review and determine the needed support to solve the issue. 

Similarly, our level 2 support specialists can:

  • Find solutions to impending problems using a knowledge base of previous cases
  • Close and reassign tickets to Level 3
  • Monitor available resources for issues
  • Provide admin support to customers to install software and repair hardware
  • Collect any data on the topic to give to Level 3, if needed
  • Operate break/fix and configuration issues
IT services

Level 1 Support

Flexisource IT Level 1 Support is handled by our IT support personnel with minimum experience but reliable knowledge of technical issues. They have limited access to company information and deal primarily with in-depth troubleshooting and backend analysis

Our level 1 Support Personnel handles the following:

  • Answer customer phone inquiries and collect customer requests and data.
  • Conduct basic troubleshooting using questionnaires to provide the support needed.
  • Provide FAQs and common issues such as username and passwords questions, menu navigation, verification of hardware and software, installation issues, and setup.
  • Create tickets for Level 2 support.