Ensure Quality Customer Experience with Your Excellent, Reliable, Dedication

Inbound Customer Service Team

Customer Service Inbound

More than just having exceptional product knowledge, our inbound specialists know the essential trait for being effective in their craft is to actually listen to the customers and address their issues.

This is what sets our specialists apart. We listen, and upon listening, forge a better rapport with the customers themselves, avoiding any further escalation in an otherwise stressful situation for both parties. Being trained to listen well, our specialists are also able to deal with issues better, faster, in a manner more suited to the liking of customers, since they get to hear what they wanted to when they reached out in the first place.

We can help you take care of your growing business. Customers who are well taken care of tend to also market your business for you. They do this by telling how great your customer service is. Of course, the opposite can happen if you do not have the best representatives for your business. They can leave negative reviews or spread them by word of mouth.

With our specialists, you can be assured that customers who contact you will have all of the answers that they want. You won’t have to worry about answering them one by one. Let us take care of the heavy lifting for you.

Why is Inbound Customer Service Important?

  • ✓ Customer retention is more cost-effective than customer acquisition.
    Inbound Customer Service is a representation of your brand image, mission, and values.
    Happy customer service employees serve as a “happy pill” and will create satisfied customers.
    Happy customers will refer your brand to others
    Effective Inbound Customer Service helps to create a loyal fanbase of your products and services.
    Customers are more willing to pay more to businesses who can accommodate them and have excellent customer service.
    Inbound customer service employees can offer important insights in improving your overall customer experience journey.
    It greatly affects the customer lifetime value which helps in offering other products and services as customers engage with your brand further.
    It also creates better marketing opportunities for businesses.
    Effective Inbound Customer Service serves as a competitive advantage to competitors who do not have the same quality of customer support.

Why Our Inbound Customer Service Works:

  • ✓ Customer retention is more cost-effective than customer acquisition.
    Inbound Customer Service is a representation of your brand image, mission, and values.
    Happy customer service employees serve as a “happy pill” and will create satisfied customers.
    Happy customers will refer your brand to others
    Effective Inbound Customer Service helps to create a loyal fanbase of your products and services.
    Customers are more willing to pay more to businesses who can accommodate them and have excellent customer service.
    Inbound customer service employees can offer important insights in improving your overall customer experience journey.
    It greatly affects the customer lifetime value which helps in offering other products and services as customers engage with your brand further.
    It also creates better marketing opportunities for businesses.
    Effective Inbound Customer Service serves as a competitive advantage to competitors who do not have the same quality of customer support.

Flexisource IT’s Inbound Customer Service Team:

  • ✓ Thorough knowledge of the product
    ✓ 
    Communication and positive language
    ✓ Goal-oriented focus
    ✓ 
    Time management skills
    ✓ 
    Empathy
    ✓ 
    Persuasion skills and tenacity
    ✓ 
    Adaptability
    ✓ 
    Willingness to learn

Collaboration Tools we use:

Why should you trust Flexisource IT?

Right resources

  • We assist you in identifying your roadblocks and help you attain and maximise desired results through flexisourcing.

Top-Calibre IT professionals

  • You may handpick your team based on your needs from our pool of talented IT professionals.

No Lock-In Required

  • It is in our best interests to give your desired results; thus, we don’t require lock-in deals.

Dedicated Project Manager

  • To ensure the success of every project, we included a project manager to monitor and ensure efficient delivery.

Your Partner for Innovation

  • Flexisource IT is your partner in innovation, creating reliable delivery teams of top-calibre remote web developers. Our flexible outsourcing or flexisourcing, hybrid staff augmentation model helps you personalise teams fitted according to your needs.
  • Our remote web developers are well-versed in project methodologies, especially in Agile (specialising on Scrum and Kanban). If you’re looking for capable IT professionals for remote IT support roles, go for Flexisource IT.

How we Manage our Teams and Projects

We understand that every project needs to be monitored, tracked, and managed to ensure progress, productivity and efficiency of teams. In outsourcing web development, it is critical to keep seamless operations to make sure goals and targets of the project are met.

At Flexisource IT, we see to it that every project is handled by dedicated project managers, business analysts, and quality assurance analysts to achieve the best quality of work. Meanwhile, our team managers handle issues and improve everyday processes and manage team goals, motivations, and morale.

Our project managers and team managers are also equipped with project management and team management certifications in:

  • ✓ Agile Certified Practitioner 
  • ✓ Master Project Manager
  • ✓ Certified Scrum Master
  • ✓ Lean Six Sigma

As your reliable, handpicked, dedicated IT team, we shifted into a fully remote working setup, assuring on-time and quality delivery to clients. As an IT outsourcing company, we are fully capable of handling remote projects among our other skill sets.

Our management team fully transitioned to a remote team without difficulties in workflow and processes because of swift action and hybrid approach of staff augmentation. Overall strategies in ensuring proper management and quality delivery:

  • ✓ Tracking of tasks and building KPIs
  • ✓ Assigning projects to managers with personal technical knowledge and experience on each specific project.
  • ✓ Understanding thought process and improved technical expertise
  • ✓ Estimating timeframes
  • ✓ Implementing Flexisource QA process
  • ✓ Creating productivity tools
  • ✓ Agile Coaching
  • ✓ Regular team health checkups in Manila
  • ✓ Data-driven tracking and forecasting
  • ✓ Tracking performance to set up KPIs and SLAs

FAQs

Flexisource IT is your best gateway to outsourcing high-calibre IT professionals in the Philippines. We provide an overseas division of your company and handle recruitment, facilities and equipment for you (including a dedicated workstation, tools and equipment, amenities), payroll and HR, recruitment, and IT support.

 How does flexisourcing IT reduce costs dramatically?

 Offshoring your business to Flexisource IT allows you to dramatically reduce labor costs (70% less than what normal cost onshore) but still offer competitive salary packages to employees.

 What roles can I offshore?

 With Flexisource IT, you can offshore a variety of roles with the talented IT professionals in the country in IT Development, Support Services, and Digital Marketing. Nearly anything your team does digitally can be done remotely by an offshore team. With thousands of talented IT professionals, we can build any team your company might need to offshore. 

 What timezone does Flexisource IT operate?

 Flexisource IT caters to Australian clients  and operates in Australian and Philippine time zones.  Support teams work on various shifts to cater for customer and technical  support services.

 How do I build a dedicated team in the Philippines?

 Contact us today and you will have a built offshore team in a matter of weeks.

Other support services might interest you 

   Inbound Customer Service

   Outbound Customer Service

   Email

  Quality Assurance

  Inbound Technical Support

  Level 1 – 3

  Network Engineering

  Sales Lead Generation

Got a project in mind?