Support Services

Enhance Customer Experience with Flexisource IT’s Dedicated Inbound Customer Service Team!

Experience unparalleled customer service solutions, meticulously designed to fit your business requirements.

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Transform Your Customer Support and Experience with Flexisource IT

Transform Your Customer Support and Experience with Flexisource IT

Every contact with your customers is a business opportunity for your company. You can sell your products or invite them to patronise your service with each call. That is why most businesses must have an in-house inbound customer service team. However, managing an in-house customer support team can be resource-intensive and time-consuming. This is where Flexisource IT can help. 

At Flexisource IT, we specialise in providing top-notch inbound customer support service. We offer tailored solutions to augment your customer support capabilities, allowing you to focus on core business functions while ensuring customer satisfaction remains paramount.

Complete Inbound Customer Services for You and Your Company

With Flexisource IT’s inbound customer support, you unlock a plethora of benefits designed to elevate your customer service experience:

Scalable Team

Our inbound customer service comprises a flexible and fully scalable team of experts. We can help you with as much or as little customer service assistance as you need. We deploy our team on an as-needed basis and can scale up to provide 24/7 support.

Omni Channel Solutions

With our inbound customer service solution, you can deliver a consistent, personalised experience that engages your customers across all of their channels. We can help you via call, chat, email, or social media.

Experienced Customer Supports

It’s not easy to find top-quality customer support. At Flexisource IT, we’ve got you covered. Our customer support staff has years of experience and is skilled in the latest technologies. So you can always get the answers you need quickly and conveniently.

24/7 Inbound Customer Service Solutions

We continuously monitor and address customer needs with a team of experts. Our team can help 24/7 and can be scaled up or down in minutes, depending on your needs.

Why Should You Outsource Your Inbound Team with Flexisource IT?

Why Flexisource IT is a Top-Notch SEO Service Provider?

With years of proven experience in providing IT support, we understand your customers beyond their needs. Our experts combine their knowledge, skills, and abilities to deliver unparalleled customer service and ensure that your client’s
needs and concerns are addressed.

Checkout further how Flexisource IT’s inbound customer service team is
perfect for your company:

  • Willingness to learn
  • Persuasion skills and tenacity
  • Adaptability
  • Goal-oriented focus
  • Communication and positive language
  • Time management skills
  • Thorough knowledge of the product
  • Empathy
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Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

Inbound customer service involves assisting customers who contact your business for support, inquiries, or assistance. At Flexisource IT, our inbound customer service solutions are designed to provide prompt support to your customers through various communication channels.

We offer a range of channels for inbound customer service, including call support, email assistance, and social media engagement. Our multi-channel approach ensures that your customers can contact us through their preferred communication channels.

Our customer service specialists at Flexisource IT are highly experienced and trained professionals with a deep understanding of customer service best practices. They possess the knowledge, skills, and certificates needed to provide exceptional support to your customers.

Yes, our inbound customer service solutions are scalable and can handle peak hours or increased customer inquiries effectively. We have the resources and flexibility to adjust our support levels based on your business needs, ensuring continuous customer assistance.

At Flexisource IT, we have stringent quality assurance measures to ensure the highest service delivery standards. Our quality monitoring systems, ongoing training programs, and performance evaluations help us maintain consistency and excellence in our inbound customer service.

Yes, we offer 24/7 inbound customer service support to ensure your customers receive assistance whenever needed. Our round-the-clock availability ensures no inquiry goes unanswered, regardless of the time zone or location.

Simply fill out the form below or call our office to discuss your needs.. We will work with you to tailor a solution that meets your business needs and objectives.

Experience the Flexisourcing Advantage

We offer FREE consultation and assessment to kickstart your project! Our free consultation includes:

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES