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Elevate Your Customer Experience with Flexisource IT

Boost customer satisfaction and loyalty with Flexisource IT’s Customer Service Quality Assurance Program.

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Why Quality Customer Service Matters?

Why Quality Customer Service Matters?

Did you know that 86% of customers are willing to pay more for a great customer experience? That’s right! In today’s competitive landscape, exceptional customer service is no longer a differentiator. It’s extremely a necessity for businesses if they want to stand out. 

That’s why investing in customer service quality assurance is a must to ensure a consistent and exceptional customer experience. Empowering your customer service empowers your team to provide extraordinary services, leading to higher customer retention, increased sales, and a positive brand image. This translates to increased customer satisfaction, loyalty, and ultimately, business growth.

At Flexisource IT, we help you bridge the gap with our comprehensive Quality Assurance Customer Services. We help you achieve this by identifying areas for improvement and ensuring consistent, high-quality customer interactions.

Our comprehensive customer service quality assurance program goes beyond a one-size-fits-all approach. We work with you to identify your specific needs and goals, then design a customised Quality Assurance program that tackles your unique challenges. Here’s how we can help you.

Experience the Flexisourcing Advantage through Quality Customer Service

At Flexisource IT, we believe in a collaborative approach that leverages our expertise and your team’s  understanding of your customer base. That’s why we use a unique process for our customer service quality assurance solutions.

Discovery Consultation & Assessment

First, we work closely with you and your team to understand your specific needs and issues.

Program Design & Customisation

Then, we create a QA program that aligns with your business goals, budget, and resources.

Seamless Integration & Monitoring

Thereafter, we integrate the approved QA program into your workflow and provide ongoing monitoring.

Reporting & Analytics

Lastly, we will provide reports and analysis to update you on our progress. We’ll constantly analyse data and refine your strategy for maximum impact

The Partner for Your Customer Service Success

There are many reasons to choose Flexisource IT for your Quality Assurance needs. Our QA program isn’t a rigid, one-size-fits-all solution. We understand that every business has unique needs and goals. Here’s what sets us apart:

Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

Flexisource IT tailors its customer service quality assurance program based on your needs and current setup. The duration of the program depends on these metrics. Worry not, however, we offer both short terms and long-terms engagement for customer service optimisation.

Flexisource IT’s customer service specialists will handle everything, from strategy to optimisation. There is no need for additional staff from your company . However, we encourage your management to actively participate in the journey, particularly during the training, to provide feedback throughout the process.

As mentioned earlier, we personalise and tailor our program based on your needs. Thus, the cost varies depending on the scope of work and duration of the  engagement. Still, we offer flexible pricing options to suit your budge needs. If you want to learn more, do not hesitate to book a FREE consultation by signing the form below.

Flexisource IT’s customer service program has a proven track record in helping Australian businesses improve customer satisfaction and operational efficiency. In addition, you can expect to see metrics such as Customer Satisfaction Scores (CSAT) and Net Promoter Scores (NPS) increase, along with a decrease in call handling times and customer churn.

Ready to Transform Your Customer Service?

Contact us today for a free consultation and discuss how Flexisource IT’s Quality Assurance program can elevate your customer service to new heights!
Our free consultation includes:

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES