Support Services

Your Trusted Partner for Outbound Customer Service

Turn Outbound Calls into Opportunities with Flexisource IT. Boost customer satisfaction, generate sales, and elevate your brand with our expert outbound customer service solutions.

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The Power of Proactive Customer and Tech Support Services

The Power of Proactive Customer and Tech Support Services

Outbound Customer Service plays a pivotal role in nurturing customer relationships, driving sales, and enhancing brand loyalty. Why? It provides various opportunities for businesses to identify customer needs and offer relevant upsell or cross-sell opportunities. Similarly, outbound customer services can be used to identify potential issues or areas of dissatisfaction.

At Flexisource IT, we understand the significance of this proactive customer outreach solutions and personalised interaction. Our outbound customer service solutions are designed to elevate your brand’s reputation and drive meaningful connections with your audience.

Our Core Values

At Flexisource IT, we understand the importance of building strong customer relationships. That’s why we offer comprehensive outbound customer service solutions designed specifically for your IT needs.  We go beyond generic call centers – we become an extension of your team.

Here’s how Flexisource IT personalises your outbound customer service experience:

Dedicated IT-savvy Team

We’ll assign a team of trained professionals with a strong understanding of IT products and services. They’ll be familiar with your offerings and practices, ensuring all interactions are impactful.

Real-time Reporting

Our real-time reporting and analytics provide in-depth insights specific to your customer service interactions. This allows you to track the impact of your outbound efforts.

Ongoing Support

We’ll continuously monitor your outbound program, analyse results, and work collaboratively with you to refine strategies and ensure your solution remains optimised for the ever-evolving IT landscape

Scalable Outbound Solution

Our outbound solution adapts to your evolving needs. Whether you’re a startup or a large enterprise, we have the capacity to scale the program alongside your growing customer base.

Future-Proof Your IT Customer Service

Future-Proof Your IT Customer Service: Partner with Flexisource IT Today!

Flexisource IT offers a powerful solution: comprehensive outbound customer service tailored specifically to your IT needs. We go beyond basic calls, providing IT-savvy professionals, data-driven optimisation, and strategies to boost your bottom line.

Here’s why Flexisource IT is the perfect partner to elevate your IT customer service
and propel your business forward.

  • We just don’t interact; we speak your language. Our team of experts is
    well-versed in various products, services, and industry best practices.
  • Our outbound customer service comes with actionable insights beyond basic metrics.
  • We upsell & cross-sell opportunities and uncover hidden IT revenue.
  • We include the best security & compliance for peace of mind.
  • We provide FREE trials to let you experience the Flexisource IT difference.
Work With Us

Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

Outbound customer service refers to proactive communication initiated by a company with its customers or potential customers. Unlike inbound customer service, outbound customer service involves the company reaching out to customers through channels such as phone calls, emails, or direct mail. It often includes activities such as lead generation, appointment setting, customer satisfaction surveys, and follow-up calls.

Outbound customer service allows you to initiate contact with customers, demonstrating your commitment to meeting their needs and addressing their concerns before they arise.

We cater to various industries, including e-commerce, healthcare, finance, telecommunications, and more. Our versatile outbound customer service solutions can be tailored to meet businesses’ unique needs and requirements across various sectors.

Our team deeply understands IT products, services, and industry best practices. This ensures our communication is relevant, accurate, and impactful for your technical and non-technical audiences.

Absolutely! We collaborate with you to develop communication strategies aligned with your brand voice, target audience, and specific goals.

We offer flexible pricing plans based on your specific needs and the scope of the program.  Contact us for a free consultation to discuss your requirements and receive a customised quote!

Let Flexisource IT Elevate Your Customer Service

Schedule a Flexisource IT Demo and learn how our Outbound Customer Services can elevate your business.

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES