Support Services

Elevating Customer Experience Through Streamlined Email Support

Empower your business and prioritise strategic initiatives with Flexisource IT. We will manage customer email inquiries and support with efficiency and professionalism.

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Streamline Your Business with Expert Email Support Services

Streamline Your Business with Expert Email Support Services

In today’s dynamic business landscape, fostering positive customer relationships
is paramount.  According to Hubspot, businesses are willing to pay more for a company that provides excellent customer service. This highlights the significant impact of positive customer interactions on a company’s success.

However, managing a high volume of customer email inquiries can be
resource-intensive and impede core operational efficiency.

This is where Flexisource IT can help you! We offer a comprehensive suite of email support solutions designed to integrate with your existing business processes seamlessly. Our customised email support plans address every aspect of your email needs, including:

Seamless Email Support Process with Flexisource IT

At Flexisource IT, we understand the importance of efficient email management for your business and customers. That’s why our Email Support Services are designed to be scalable and adaptable to your specific needs. Here’s how we ensure exceptional customer experiences through our email support services:

Dedicated Agile Manager

A dedicated account manager will work closely with you to understand your needs and recommend the best plan for your business. They’ll also be your point of contact for ongoing support and adjustments.

24/7 Availability

Our dedicated team of experts is available round-the-clock to address any email-related issues or queries promptly. You can rely on us to provide timely assistance whenever you need it.

Proactive Monitoring

We employ advanced monitoring tools to proactively identify and resolve potential email issues before they impact your business operations, ensuring uninterrupted communication flow.

Reliable Support

With a focus on delivering exceptional customer service, our team is dedicated to providing reliable support and ensuring your complete satisfaction with our Email Support service.

Streamlined Email Support with Flexisourcing Advantage

Why partner with Flexisource IT for your Email Support needs? We offer a winning combination of expertise, efficiency, and security
that empowers your business to thrive. Discover why Flexisource IT should be your #1 choice when hiring email support!

Technical Expertise

We boast a team of seasoned professionals with extensive experience in email support. Our experts have a deep understanding
of email systems and technologies.

Tailored Solutions

We recognise that every business has unique requirements. That’s why we take a personalised approach to our Email Support services and tailor our solutions to meet your needs.

Competitive Pricing

Partnering with Flexisource IT for your email support needs offers excellent value for your investment. We offer competitive pricing tailored to fit businesses of all sizes and budgets.

Scalable and Flexible

Flexisource IT can scale our Email Support services to suit your business size and growth trajectory.  We can help you choose the level of support that best fits your needs and budget.

Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

Email support refers to the assistance Flexisource IT provides to address issues related to email systems and services. It encompasses a wide range of activities to ensure the smooth operation, security, and efficiency of email communication within your organisation.

Email support is crucial for providing technical assistance and ensuring optimal performance, security, and software updates for email systems. It addresses issues promptly and helps protect against cyber threats, ensuring reliable and secure email communication.

Our support encompasses a variety of areas, including account setup, email configuration, troubleshooting email delivery issues, spam filtering, email security, and general usage assistance.

Yes, we prioritise data security and confidentiality. Our team adheres to strict protocols and industry best practices to ensure that your email data remains protected at all times.

Simply contact us today for a free consultation. We’ll discuss your needs and tailor a plan that’s perfect for your business.

Take the Next Step with Flexisource IT's Email Support Services!

Don’t let email issues hold you back – sign our form and experience reliable support from Flexisource IT! We offer FREE consultation and assessment to kickstart your project! Our free consultation includes:

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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“My name is Martin Shub and I’m the founder of Discovery Media. One of phone apps required a complex upgrade to the flutter code and APIs. I was referred to FlexisourceIT after having unsuccessfully worked with a couple of other dev teams. Richard’s team of devs and BAs were brilliant – the job went through without any problems and more importantly was accepted and published by Apple on the first pass. I’d whole heartedly recommend his team to you.”

Martin Shub

Founder

“The Engineering Team at Student Edge had the pleasure of working with Daniel for three months, where he demonstrated exceptional skills as a full-stack developer.

From the very beginning, Daniel was eager to learn and quickly grasped the complexities of our platform, actively contributing to both the front-end and back-end development.

He was instrumental in the effort of us pushing through and improving our Angular migration process, as well as building new features requested by other units within the business, as well as ensuring seamless integration and performance optimization.

Daniel showed a remarkable ability to collaborate with our team, communicate effectively, and problem-solve in a fast-paced environment.

Their knowledge of modern development frameworks, combined with their dedication to delivering high-quality code, made a significant impact on our projects.

Though his time with us was shorter than what we would have liked, Daniel certainly left a lasting impression, and I highly recommend Daniel for any future opportunities.

His passion for development and commitment to excellence, but above all that, his kindness and decency, will undoubtedly be an asset to any team they join.”

Kevin Mario Sabarli

Engineering Team Lead, Student Edge

“Student Edge has partnered with Flexisource for over three years, and they have been instrumental in helping us find several outstanding team members. The expertise and communication skills of the candidates provided have been exceptional. “

Craig Chetty

Co-Founder & CEO, Student Edge

I had the opportunity working with Sherwin Bajador for the last 5 years. He has been a key member of our team as a Developer at Opteon.

With his expertise in .NET, Database and web technologies, he has provided a valuable contribution in delivering features and support to our clients on time with quality. Sherwin has never hesitated on taking up complicated tasks and has shown tremendous interest in learning and sharing new technologies and tools within the team.

Apart from his technical skills, he also has demonstrated his ability to understand the business requirement in complex domain Opteon operates in. He has been a very supportive and positive member to work with. Sherwin has been helping colleagues in making design decisions and resolve issues when needed.

I highly recommend Sherwin and wish him the very best for all his future endeavours.

Niroshini Ratnasingha

Solutions Developer

Marvin Germinal has been a key member of our team at Opteon as Senior Quality Assurance since January 2020. As the Product Manager I have relied on Marvin to collaboratively work with the team to ensure our clients receive high quality software. Over this time Marvin has shown professionalism and a commitment to our company goals which has consistently led to success for our team.

Marvin entered a team environment in 2020 where we were immature in our development and QA processes, resulting in large volumes of support requests and decreased velocity. Marvin’s expertise and attention to detail allowed us to implement a new QA framework leading to higher quality development, greater velocity and significantly lower support tickets, providing benefits for both our business and customers.

Outside Marvin’s technical skillset I have always been impressed by his positive attitude, dedication to the team and willingness to take on any task required. Our product operates in a complicated domain and Marvin has consistently shown the ability to absorb information and leverage the team around him to execute his tasks.

I have no doubt Marvin will continue to be successful in future and would highly recommend him for future opportunities.”

Mark O’Sullivan

Product Manager

“I had the pleasure of working with John Pairez at Opteon, and his expertise as a .NET developer was truly exceptional. John consistently demonstrated a deep understanding of .NET technologies and played a crucial role in developing robust and scalable applications. His problem-solving skills, attention to detail, and ability to work on complex projects were invaluable to our team.

John started with Opteon in 2017 same time around when we kicked-off our project. His ability to navigate challenges, innovate solutions, and deliver a high-quality product is impressive. He worked on many initiatives and been an important team member ever since. Beyond technical proficiency, John is a great communicator, always willing to share knowledge and support colleagues. Whether working as an individual contributor or participating in a group effort, John brought enthusiasm, reliability, and a collaborative spirit that greatly enhanced our team’s performance. I wholeheartedly recommend John for any role requiring strong teamwork and interpersonal skills—they are a remarkable asset to any team.”

Rama Krishna Mylapalli

Team Leader – Solutions Development

“Working with FlexiSource has been a positive experience for Opteon. Opteon has engaged FlexiSource for contractor Software Developer and Quality Assurance resources for nearly 5 years (2019 – 2024).

Offering a range of scalable software development skillsets and commitment to good customer service have made them a reliable partner. Both the FlexiSource leaders and team members have collaborated effectively with our internal development staff, fostering strong teamwork to deliver seamless solutions.

From creating custom software to providing ongoing support for both internal and external customers, they’ve consistently met our needs and worked hard to immerse themselves within the Opteon team. We appreciate their professionalism and recommend them as a partner to organizations seeking dependable and scalable software development services.”

Peter Muma

Director – Product Delivery 

From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES