Support Services

Your Trusted Partner for Outbound Customer Service

Turn Outbound Calls into Opportunities with Flexisource IT. Boost customer satisfaction, generate sales, and elevate your brand with our expert outbound customer service solutions.

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The Power of Proactive Customer and Tech Support Services

The Power of Proactive Customer and Tech Support Services

Outbound Customer Service plays a pivotal role in nurturing customer relationships, driving sales, and enhancing brand loyalty. Why? It provides various opportunities for businesses to identify customer needs and offer relevant upsell or cross-sell opportunities. Similarly, outbound customer services can be used to identify potential issues or areas of dissatisfaction.

At Flexisource IT, we understand the significance of this proactive customer outreach solutions and personalised interaction. Our outbound customer service solutions are designed to elevate your brand’s reputation and drive meaningful connections with your audience.

Our Core Values

At Flexisource IT, we understand the importance of building strong customer relationships. That’s why we offer comprehensive outbound customer service solutions designed specifically for your IT needs.  We go beyond generic call centers – we become an extension of your team.

Here’s how Flexisource IT personalises your outbound customer service experience:

Dedicated IT-savvy Team

We’ll assign a team of trained professionals with a strong understanding of IT products and services. They’ll be familiar with your offerings and practices, ensuring all interactions are impactful.

Real-time Reporting

Our real-time reporting and analytics provide in-depth insights specific to your customer service interactions. This allows you to track the impact of your outbound efforts.

Ongoing Support

We’ll continuously monitor your outbound program, analyse results, and work collaboratively with you to refine strategies and ensure your solution remains optimised for the ever-evolving IT landscape

Scalable Outbound Solution

Our outbound solution adapts to your evolving needs. Whether you’re a startup or a large enterprise, we have the capacity to scale the program alongside your growing customer base.

Future-Proof Your IT Customer Service

Future-Proof Your IT Customer Service: Partner with Flexisource IT Today!

Flexisource IT offers a powerful solution: comprehensive outbound customer service tailored specifically to your IT needs. We go beyond basic calls, providing IT-savvy professionals, data-driven optimisation, and strategies to boost your bottom line.

Here’s why Flexisource IT is the perfect partner to elevate your IT customer service
and propel your business forward.

  • We just don’t interact; we speak your language. Our team of experts is
    well-versed in various products, services, and industry best practices.
  • Our outbound customer service comes with actionable insights beyond basic metrics.
  • We upsell & cross-sell opportunities and uncover hidden IT revenue.
  • We include the best security & compliance for peace of mind.
  • We provide FREE trials to let you experience the Flexisource IT difference.

Meet Our Previous Clients!

Flexisource IT is a reputable IT and digital marketing outsourcing company based in the Philippines. Check out what our clients say about us:

Frequently Asked Questions (FAQs)

Outbound customer service refers to proactive communication initiated by a company with its customers or potential customers. Unlike inbound customer service, outbound customer service involves the company reaching out to customers through channels such as phone calls, emails, or direct mail. It often includes activities such as lead generation, appointment setting, customer satisfaction surveys, and follow-up calls.

Outbound customer service allows you to initiate contact with customers, demonstrating your commitment to meeting their needs and addressing their concerns before they arise.

We cater to various industries, including e-commerce, healthcare, finance, telecommunications, and more. Our versatile outbound customer service solutions can be tailored to meet businesses’ unique needs and requirements across various sectors.

Our team deeply understands IT products, services, and industry best practices. This ensures our communication is relevant, accurate, and impactful for your technical and non-technical audiences.

Absolutely! We collaborate with you to develop communication strategies aligned with your brand voice, target audience, and specific goals.

We offer flexible pricing plans based on your specific needs and the scope of the program.  Contact us for a free consultation to discuss your requirements and receive a customised quote!

Let Flexisource IT Elevate Your Customer Service

Schedule a Flexisource IT Demo and learn how our Outbound Customer Services can elevate your business.

  • Project assessment
  • Professional goal planning
  • Determining the direct and indirect costs
  • Establishing the deliverables
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“My name is Martin Shub and I’m the founder of Discovery Media. One of phone apps required a complex upgrade to the flutter code and APIs. I was referred to FlexisourceIT after having unsuccessfully worked with a couple of other dev teams. Richard’s team of devs and BAs were brilliant – the job went through without any problems and more importantly was accepted and published by Apple on the first pass. I’d whole heartedly recommend his team to you.”

Martin Shub

Founder

“The Engineering Team at Student Edge had the pleasure of working with Daniel for three months, where he demonstrated exceptional skills as a full-stack developer.

From the very beginning, Daniel was eager to learn and quickly grasped the complexities of our platform, actively contributing to both the front-end and back-end development.

He was instrumental in the effort of us pushing through and improving our Angular migration process, as well as building new features requested by other units within the business, as well as ensuring seamless integration and performance optimization.

Daniel showed a remarkable ability to collaborate with our team, communicate effectively, and problem-solve in a fast-paced environment.

Their knowledge of modern development frameworks, combined with their dedication to delivering high-quality code, made a significant impact on our projects.

Though his time with us was shorter than what we would have liked, Daniel certainly left a lasting impression, and I highly recommend Daniel for any future opportunities.

His passion for development and commitment to excellence, but above all that, his kindness and decency, will undoubtedly be an asset to any team they join.”

Kevin Mario Sabarli

Engineering Team Lead, Student Edge

“Student Edge has partnered with Flexisource for over three years, and they have been instrumental in helping us find several outstanding team members. The expertise and communication skills of the candidates provided have been exceptional. “

Craig Chetty

Co-Founder & CEO, Student Edge

I had the opportunity working with Sherwin Bajador for the last 5 years. He has been a key member of our team as a Developer at Opteon.

With his expertise in .NET, Database and web technologies, he has provided a valuable contribution in delivering features and support to our clients on time with quality. Sherwin has never hesitated on taking up complicated tasks and has shown tremendous interest in learning and sharing new technologies and tools within the team.

Apart from his technical skills, he also has demonstrated his ability to understand the business requirement in complex domain Opteon operates in. He has been a very supportive and positive member to work with. Sherwin has been helping colleagues in making design decisions and resolve issues when needed.

I highly recommend Sherwin and wish him the very best for all his future endeavours.

Niroshini Ratnasingha

Solutions Developer

Marvin Germinal has been a key member of our team at Opteon as Senior Quality Assurance since January 2020. As the Product Manager I have relied on Marvin to collaboratively work with the team to ensure our clients receive high quality software. Over this time Marvin has shown professionalism and a commitment to our company goals which has consistently led to success for our team.

Marvin entered a team environment in 2020 where we were immature in our development and QA processes, resulting in large volumes of support requests and decreased velocity. Marvin’s expertise and attention to detail allowed us to implement a new QA framework leading to higher quality development, greater velocity and significantly lower support tickets, providing benefits for both our business and customers.

Outside Marvin’s technical skillset I have always been impressed by his positive attitude, dedication to the team and willingness to take on any task required. Our product operates in a complicated domain and Marvin has consistently shown the ability to absorb information and leverage the team around him to execute his tasks.

I have no doubt Marvin will continue to be successful in future and would highly recommend him for future opportunities.”

Mark O’Sullivan

Product Manager

“I had the pleasure of working with John Pairez at Opteon, and his expertise as a .NET developer was truly exceptional. John consistently demonstrated a deep understanding of .NET technologies and played a crucial role in developing robust and scalable applications. His problem-solving skills, attention to detail, and ability to work on complex projects were invaluable to our team.

John started with Opteon in 2017 same time around when we kicked-off our project. His ability to navigate challenges, innovate solutions, and deliver a high-quality product is impressive. He worked on many initiatives and been an important team member ever since. Beyond technical proficiency, John is a great communicator, always willing to share knowledge and support colleagues. Whether working as an individual contributor or participating in a group effort, John brought enthusiasm, reliability, and a collaborative spirit that greatly enhanced our team’s performance. I wholeheartedly recommend John for any role requiring strong teamwork and interpersonal skills—they are a remarkable asset to any team.”

Rama Krishna Mylapalli

Team Leader – Solutions Development

“Working with FlexiSource has been a positive experience for Opteon. Opteon has engaged FlexiSource for contractor Software Developer and Quality Assurance resources for nearly 5 years (2019 – 2024).

Offering a range of scalable software development skillsets and commitment to good customer service have made them a reliable partner. Both the FlexiSource leaders and team members have collaborated effectively with our internal development staff, fostering strong teamwork to deliver seamless solutions.

From creating custom software to providing ongoing support for both internal and external customers, they’ve consistently met our needs and worked hard to immerse themselves within the Opteon team. We appreciate their professionalism and recommend them as a partner to organizations seeking dependable and scalable software development services.”

Peter Muma

Director – Product Delivery 

From the onset, their team demonstrated an unwavering commitment to our project, consistently going above and beyond to ensure that our vision was brought to life exactly as we imagined.

What truly set Flexisource apart was their extraordinary flexibility and willingness to accommodate our needs. Whether it involved adapting to changes in our requirements or navigating unforeseen challenges, they approached every situation with a can-do attitude and an agility that made all the difference.

Yasmine Mnahy

Consultant

Flexisource IT is my go-to team for development. At every stage, the Flexisource team has been easy to work with, excellent value, quick to respond, and always willing to go the extra mile.

I highly recommend them to anyone looking for a reliable outsourcing solution. I couldn’t have achieved the targets without a great team beside me, and Flexisource IT is that team. Five Stars!!!

Peter Hynes

Film Maker + Story Designer (FilmTime)

We started an offshore development relationship over a year ago with Flexisource and they are now our long-term technology partner. They have been generous and flexible in providing us with many valuable resources. Our relationship has continued to grow and expand as they are involved in all aspects of our business and have been essential in helping us transition toward running agile.

Mark Murphy

MELBOURNE IT GROUP

We have been working with Flexisource IT for 2 years and we have found the entire team to be extremely committed to a high quality of work, excellent communication, and a friendly working relationship.

Travis Fusae

MANAGER, , VENTURE SALES PTY. LTD.

“We recommend our own clients to collaborate with Flexisource IT because we know that the service is of exceptional quality combined with a diverse and knowledgeable talent base.”

Rick Jansz

MANAGING DIRECTOR, FRAMTID INNOVATION

Myles Tehan

Myles Tehan

Partner Head of Innovation

Myles Tehan is a co-founder & MD of Hack Days Australia, where he has worked with over 50 different organisations to design and facilitate tailored innovation events and workshops that make a real impact. Myles is collaborating with Flexisource IT to drive innovation and flourish the ever-growing startup ecosystem in the Asia-Pacific.

Amcom Pty Ltd has been working with the Flexisource IT Team since 2012. We saw the model offered by Flexisource as a solution to our ever-increasing IT development needs and we’re very pleased with the outcomes of this partnership.

Alan Ariti

AMCOM ( Telecommunications Melbourne, Australia )

I have been a very satisfied client of Richard’s company FlexisourceIT for close to 2 years. I find Richard very open, very approachable, and a very determined as a successful leader of his business. He has created a positive vibe within his team, and is always looking to create improvements and bring in new talent. I strongly recommend him as a professional to work with you.

Steve Barton

MANAGING DIRECTOR/CTO, PACOM SYSTEMS

It’s been almost a couple of years since we started collaborating with Flexisource IT. Julius is our first team member from your end. Francis joined the team a few months ago. Over the last couple of  months, especially last few weeks, we had really challenging period for us and without huge effort from the whole team, we would not be able to deliver the product on time. This is not the first time (badge printing was the first challenge, back in 2018) that you @Julius stepped up and shine, when it was important and was not easy. Thanks a lot Julius, your effort is tremendous (you worked even when there was volcano eruption or while you had a day off). @Francis, you are not with us as long as Julius, but you have quickly become important part of the team. Thanks a lot Francis, for all days and nights, which you have spent testing the product and making sure that there would not be issues in the production. Julius and Francis, I’ll be emailing you some gift certificates directly. I’m looking forward to get the future challenges completed with you guys, as successful as previous challenges!

Nikola Kosanin

HEAD OF TECHNOLOGY/O-TIX  

Very excited to have launched Bizcap’s new website late last week with the help of the team at Flexisource, it’s a significant upgrade from what we previously had!

Unbelievably impressed with what the team at Flexisource have been able to create + ahead of schedule. Thank you Richard Gross

Rebecca Del Rio

HEAD OF MARKETING & DEVELOPMENT, BIZCAP

“I just wanted to let you know that Bernard and his team have recently completed the first session with the client and it went really well. Your team did a fantastic job and I couldn’t be happier.”

Martin Ong

FOUNDER – PERSONAL TOUCH MEDIA

“I would unequivocally recommend Richard and his Manila team, as the resources generally have been excellent for the price and comparable skillsets found in Sydney/Melbourne.

We reviewed quite a few companies across the region (India, Vietnam, Indonesia & China) and landed on these guys who source in Manilla. Good time zone for Sydney, even better for Perth.”

Nicolas Bryon

HALO TECHNOLOGIES