The top 10 outsourcing companies in the Philippines stand above the best of the best in the world. This is because Filipino outsourcing companies have created a worldwide reputation for being efficient, cost-effective, and communicative. 

But those aren’t the only benefits of IT outsourcing in the Philippines. Learn more about the different advantages of outsourcing in a different country and the top IT companies in the Philippines that specialise in remote IT services below.

Benefits of Outsourcing IT Services to the Philippines

There are many IT outsourcing companies in the Philippines. But why is that, and how do you take advantage of it for your business? Multiple companies from different parts of the globe utilise talented Filipinos for their business needs daily because of the benefits, the skills, and the cost-effectiveness.

Still, that doesn’t mean other countries can’t do the same. Right? Well, there’s an edge to the Philippines that few other countries have. Below are just a few of these benefits utilised by companies worldwide.

Language 

Language barriers are the biggest issue when it comes to outsourcing. People experience multiple issues when collaborating because of the difference in languages. It takes a large amount of time to continuously explain tasks if translation is required.

The majority of Filipinos are fluent in English. This is because English is the second language of the country. Because of their fluency in English, communication with your hired talents is easier and less overwhelming due to mistranslations. 

Startup Friendly

Another benefit when utilising IT outsourcing companies in the Philippines is their startup-friendly nature. Unlike other outsourcing companies in different countries, the Philippines is proudly cost-effective. That means paying less in your currency while receiving a high-quality service.

The best part? The income the outsourcing talent receives is a fair price in their currency. It’s a win-win situation. 

Westernised Culture

Cultural differences can also become a barrier when working with third-party contractors. Some jokes or conversations may be comfortable in one culture but not another. Unfortunately, it isn’t just jokes that cause barriers due to the differences in cultures. 

The way we speak, even if it’s the same language, can also cause misunderstandings. The best part about hiring outsourced Filipino talents is that their culture is westernised. This means similar customs from the United States and their preferences for basketball, TV shows, and even music.

As a result of this influence, talents hired naturally have an understanding of Western practices, markets, and interests. Not only do you receive healthy communication with your efficient outsourced talent, but you also receive their beneficial insights on your target market.

Government Support and Regulations

Another bonus in utilising IT outsourcing companies in the Philippines is their government backing. Since the BPO industry has become a pillar in the Philippines economy, their government has chosen to guide its growth and entice not only possible talents but BPO companies as well.

Just one of the many programs the government spearheads are TESDA (Technical Education and Skills Development Authority) which funds training centres, tax incentives, and SOPs for foreign investment.

Top 10 IT Outsourcing Companies in the Philippines

Now that we have an idea of the benefits it’s time to learn about the cream of the crop. Below are some of the best outsourcing companies that the Philippines has to offer. In no particular ranking, the ten listed below have proven exemplary in their fields. Included in their description are their specialties and a bit of background on their company.

Concentrix

Concentrix is a famous American outsourcing company hiring talented Filipinos with over 50 branches nationwide. They pride themselves in advanced technology, utilising AI technology to increase core business functions like CX management, Data and Analytics, and CX strategy.

All their services centre around their customer’s experience and enhance it to its full potential, making it a top contender for outsourcing.

VXI

What makes VXI one of the best IT outsourcing companies in the Philippines is its unique experiences in catering to companies within retail, tech, and government. Their goal is to provide technical support, IT solutions, and help desk services while tailoring their solutions for operational efficiency specific to their clients.

Connext

A growing player in the PH outsourcing industry is Connext. Not only do they specifically hire the best staff with reputable experiences, but they are also experienced enough to handle middle-market and above businesses.

Connext prioritises optimisation by utilising staff augmentation while maintaining success to their 

hire high-quality staff with solutions that cater to middle-market businesses. What makes them unique is how they handle their recruitment process for tech roles, which helps deliver a supply of experienced professionals. 

Foundever

What’s interesting about Foundever is its history. There were once two separate outsourcing companies Sitel and Sykes, who competed with each other. However, a merger was formed between the two which created Foundever.

Another interesting part about Foundever is that it’s located globally. However, it hosts multiple centres around the Philippine archipelago.

The reason why Foundever belongs to this list of top IT outsourcing companies in the Philippines is because of their experience. As one of the pioneers of telemarketing in the whole world, Foundever has found itself brimming with expertise in customer experience services and ensuring quality relationship building between their clients and their client’s consumers.

Accenture

Anyone who uses Facebook has had a brush with Accenture. This is because their top client in content moderation is the social media giant itself. Not only is Accenture a top firm in the Philippines, but it’s also globally recognised around the world.

Accenture is an Irish-American outsourcing company with a specialty in content moderation. They’re well-known for their advanced technologies and call centre operations located in Metro Manila, Taguig City, Makati City, and Quezon City. These cities are urbanised business sectors in the Philippines.

Teleperformance

The BPO company, Teleperformance, situated its headquarters in the heart of Mandaluyong City in Metro Manila. The French omnichannel presents itself with digitally integrated services to international companies that specialise in back-office services and scaling customer experience management.

Just like other IT outsourcing companies in the Philippines, they adapt well by powering their staff with artificial intelligence. Furthermore, they have skilled experts in innovation and technology that they pride themselves on when supporting their customers.

Telus

Telus is also a big contender when it comes to the top IT companies in the Philippines. They specialise in social media community management, content and ad moderation services, online e-commerce, and marketplace protection.

The Canadian BPO tech giant is famously known for its high regard for employee welfare. This made them an attractive choice for exceptional world-class talents in the Philippines. 

Alorica

What’s unique about Alorica is that it’s a Californian minority business enterprise. This means that Alorica is owned by either a woman or a minority, certified by the United States. Their headquarters in the Philippines is based in Bonifacio Global City, a well-known hub for business.

They are well known for their customer care, technical support, marketing, and content moderation. However, they also offer services in insurance claims processing.

Flexisource IT

Of course, Flexisource IT is included in this list! Not only does it belong to one of the top IT outsourcing companies in the Philippines, but it’s also the only one focused solely on Australian businesses.

They are also the pioneer of flexible outsourcing, which caters to Aussie businesses and makes adjustments and strategic decisions while allowing direct communication between the talent and the company they’re servicing. 

Flexisource IT uses the agile method by heart, ensuring quality performance at an efficient speed.

TaskUs

Last but certainly not least on our list of IT outsourcing companies in the Philippines is TaskUs. Based in Taguig City, TaskUs specialises in appointment setting and lead generation services for their clients. They are most notable for their colourful design and unique methods of content moderation for clients and their customers to prevent safer customer interactions with seamless experiences.

How to Choose an IT Outsourcing Company in the Philippines?

While the best IT outsourcing companies in the Philippines will be your first choice to check out three important things: budget, requirements, experience, and risk management.

Budget

The priority when choosing an IT outsourcing company is your budget. Ensure that you have your exact amount set aside to pay for your outsourcing fees before committing to a third-party talent.

Keep in mind that even though outsourcing costs less doesn’t mean it can’t be expensive. Think about your necessities and which ones are indispensable and require world-class talent.

Technical Requirements

Another thing you should look into is whether or not the outsourcing companies you’re reaching out to offer the requirements you’re looking for. There is a wide variety of options for IT outsourcing companies in the Philippines that have different specialties. Choose the one that offers your needs specifically.

Experience

Another important part to check in is experience. While you may become overwhelmed by the number of outsourcing companies you can choose from, it’s important to choose one that has experience in handling companies like yours.

Having an outsourcing company that understands your brand’s goals and interests and has a background in supporting other similar brands like yours gives an advantage by shortening the type of adjustment.

Even if there are many reputable IT outsourcing companies in the Philippines, be wary of outsourcing from companies that aren’t as well-established. It’s a gamble on whether or not your company can receive benefits or not.

Risk Management

Cyber security is an important part of any company handling data. IT outsourcing requires careful planning, monitoring, and non-disclosure agreements between the third-party talent and the company they’re servicing is non-negotiable.

Risk management and monitoring any potential threats of data breaches prevent any irreversible damages that can’t be mended immediately. Isolating the problem and continuing solutions to reestablish its proper status is something an IT outsourcing company should have. 

Conclusion

This concludes all you need to know about the top 10 IT outsourcing companies in the Philippines. We hope you learned a thing or two about the potential growth of your startup or business with the help of these skilled remote workers ready to be efficient, effective, and determined to increase your company’s success.