BPO Industry in the Philippines

BPO or the Business Process Outsourcing industry is considered as one of the fast-growing industries in the Philippines today. It has successfully surpassed the geo-political climate of the country and is now more than just a lucrative enterprise. Now, it has become an active source of high-quality, well-paying jobs to millions of Filipinos in the Philippines.

For those who are wondering why the Philippines is considered as the ‘BPO capital of the world’, here are the reasons behind:

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  Economical

  From both the demand and supply standpoint, opting for BPO is a more economical choice for most companies. With globalization, foreign organizations based in the US, UK, Europe, and others are aiming the Philippines as their best option. The Philippines’ outsourcing industries are considered to have affordable rates in exchange for high-quality services.
 

• Neutral Accent

  Compared with other BPO giants such as India and Pakistan, Filipinos are most likely to be picked with their neutral accent. The Philippines is also the third-largest English-speaking country in the world, thanks to its long and rich history with the Western nations.
 

• High Literacy Rate

  With a ninety-five per cent higher education literacy rate, the Philippines is producing over 450, 000 graduates yearly. With these numbers of yearly addition to the pool of employment in the country, competition is tighter in the Philippines.
 

• Government Support

  The Philippine government is also explicit in its support to the BPO industry in various ways. Relevant programs and policies imposed to support the BPO industry in the Philippines. This includes policies aiming to strengthen technological innovation, information privacy, and other more industry support. With this, the country is gaining attention from the international scene with its efforts and the support it provides.

 

How To Pick A BPO Provider

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<data-tadv-p=”keep”>The success of the BPO industry can be overwhelming. Concurrent with this is the emergence of various BPO companies offering outsourcing services. With such a long list to choose from, selecting a BPO can be a tedious process. There are various factors that need to be considered including the price, specialization, the ability to create a cohesive vision, and more.

 

Here are some considerations to help you pick up the right provider for your outsourcing needs:

1. Identify Your Goals

   The very first thing you need to scrutinize is to identify what you want to accomplish through BPO. This may take longer than necessary and it is totally fine. Use this time to consider the objectives, benefits, and possible risks of your BPO goals.
 

2. Assess Potential BPO Providers

   Take the time to review your business functions, including those who need to be outsourced. This will help you gain a clearer idea of what services you truly needed. With this, you can now start assessing potential BPO providers to manage your outsourcing needs.
 

3. Draft Your Request For Proposal

   After reviewing your potential BPO providers, you may start drafting your request for proposal (RFP) and send it to your potential providers. As much as possible, you should always keep stakeholders informed with this step. This is to lessen if not totally eliminate the disruption and possible issues in your business relations.
 

4. Pick Your Provider

   In picking your service provider, you need to carefully assess and balance out its benefits and the accompanying risks. After assessing both the pros and cons of each outsourcing partner you had sourced, choose the one that best fits your business needs.
 

5. Sign The Contract

   At this point, you can now begin negotiating a contract. Take an appropriate take and much consideration to complete this process. This is a crucial part as this will dictate the future of your outsourced operations. Also, make sure that all stakeholders are well informed and have totally agreed on all the contract terms.

 

BPO Trends And Forecasts

 

The BPO industry is clearly showing an increased optimism in its market growth and trade protectionism. With this, it is safe to say that more is yet to come with the outsourcing industry.

• Technological Innovations

  Over the years, the business process outsourcing industry has been providing cost-effective solutions to businesses across various industries. The emergence of technological innovations is the tool being utilized by BPOs in keeping cost-effective solutions and growth.

1. Focus on Process Automation – Innovations in technology have continually developed over the years. Process automation such as the use of bots and artificial intelligence on a user interface is often the most efficient yet cheaper way.
 
2. Investing in SMM Tools – If before, customer service is more dependent on websites, now it is no longer the same. With the presence of social media, tracking consumer behavior, data, and feedback is the new game-changer. Many BPO service providers are investing in dedicated social media management tools to further provide higher customer satisfaction and better customer service.
 
3. Turning to Cloud Computing – Adopting virtual storage and systems is becoming the newest trend for most small and medium-sized businesses. This trend is forecasted to surely continue in 2020 and even in the years beyond. As cloud computing becomes more mainstream, mature, and cost-effective, it can be the best choice for most organizations.

• Multitasking

  Over two decades ago, BPO was considered synonymous with call centers. That must be the reason why there are some who still mistook BPOs with call centers even up today. Over the years, this outdated concept has enormously evolved. With this, BPO service providers are now offering KPO services to cater to more specialized market needs.
 

• Startups as BPO Customers

  Another BPO trend that has been forecasted to come this 2020 and for the years beyond is an enormous demand from startup businesses. Startups are obviously under the pressure to succeed even with their limited resources and capacities. With such a limited budget, opting for outsourcing services is often the easiest and wisest choice for them to take.
 

• Transparency

  A high level of transparency is required in every business relationship. With the increasing competition, many organizations had adjusted their policies to keep up with the game. A boost in transparency also proves a positive result which leads to business relations resulting in innovation and better investment options.
 

• Growth

  The BPO industry in the Philippines has immensely grown and is continually growing. According to the Entrepreneur, it currently employs about 1.2 million people and this could be because of the Philippines’ high literacy rate. With this, expanding BPO operations outside the capital city to other provincial regions is becoming more evident.

 

Future Opportunities In The Philippines

The BPO industry in the Philippines is fast thriving. It is unstoppable and it continually grows and prospers. After BPO, the birth of the Knowledge Process Outsourcing or KPO sector is making its buzz. This will cater for the broader demands in more specialized roles such as research, web design, content making, and other more.

Experts predict that by the year 2022, BPO services in the Philippines will cover fifteen per cent of the total global market. With such a forecast, the BPO industry is bound to bring over seven million new jobs and an estimation of $40 billion in revenue.

 

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