Add reliable tech support capacity without the cost of hiring locally
Trial a dedicated remote tech support specialist for one month free.
Flexisource IT helps Australian MSPs, IT support companies, SaaS businesses, SMEs, and internal IT teams scale their support capacity with skilled Philippines-based IT professionals.
Add reliable tech support capacity without the cost of hiring locally
Trial a dedicated remote tech support specialist for one month free.
Flexisource IT helps Australian MSPs, IT support companies, SaaS businesses, SMEs, and internal IT teams scale their support capacity with skilled Philippines-based IT professionals.
Australian-managed delivery
Philippine-based IT talent
Dedicated full-time support resources
Flexible engagement model
Strategic partner not just an outsourcer
13+ years supporting Australian business
Built for teams that need more support capacity
MSPs and IT support companies
For providers that need extra service desk capacity, additional technical coverage, or support staff to help manage client demand.
SaaS businesses and scaleups
For growing teams that need help managing user support, internal systems, onboarding, access requests, and recurring technical issues.
Australian SMEs
For businesses that need
reliable remote IT support
without building a large
in-house team.
Internal IT teams
For IT managers who want to reduce ticket backlog, free up senior staff, and keep day-to-day support moving.
L1 support for everyday technical issues
Our remote L1 support specialists can help manage common user, workstation, access, and applicationrelated support requests so your team can stay productive and reduce ticket backlog.
Basic workstation operating system support
Basic connectivity setup and troubleshooting
Application installation and basic application support
Password resets and account assistance
User support for common technical issues
Initial ticket triage and escalation
Basic Microsoft 365 and Google Workspace support
Basic device, software, and access-related assistance
L2 support for advanced technical requests
For issues that need deeper technical capability, Flexisource IT can provide L2 support resources who can assist with more complex workstation, access, cloud, server, and system-related tasks.
Advanced workstation operating system support
Active Directory support
Credential and access management
Access privilege management
Cloud services provisioning and maintenance
Microsoft 365 administration support
Google Workspace administration support
Server maintenance support
Network troubleshooting support
Support across the tools and systems your clients already use
Workstation Support
• Windows • MacOS • Device and operating system troubleshooting • Software installation and user support
Microsoft Services
• Microsoft 365 • Outlook and Exchange • Teams • OneDrive • SharePoint • User and access administration
Google Workspace
• Gmail • Google Drive • Google Meet • User and access support
Server and Infrastructure Support
• Windows Server • Server maintenance tasks • Virtualisation support where applicable • Backup and monitoring support where applicable
Cloud and Network Support
• AWS support where applicable • Azure support where applicable • Wired and wireless network troubleshooting • Cloud provisioning and maintenance support
Why choose Flexisource IT for remote L1/L2 support?
Flexisource IT is an Australian-managed offshore IT partner with operations in the Philippines. We help
Australian businesses access dedicated, skilled IT professionals who can work as an extension of their team.
Australian-managed delivery
Flexisource IT understands the expectations, communication style, and working rhythm of Australian businesses.
Dedicated remote support resources
Clients can access dedicated IT professionals who work exclusively with their team or support function.
Cost-effective scaling
Add support capacity without the high cost and long recruitment cycle of local hiring.
Flexible engagement model
Scale up or down depending on business needs, without unnecessary long-term hiring pressure.
Strong communication and collaboration
Our team is built to work closely with Australian businesses and support smooth day-to-day collaboration.
Strategic partner, not just an outsourcer
Flexisource IT acts as an extension of the client’s team, helping them build reliable, long-term support capacity.
How the first-month-free trial works
Start with one dedicated remote L1/L2 support specialist and see how the model fits your team before committing long term.
Step 1
Book a quick discovery call
We learn about your support needs, ticket volume, required skillsets, tools, systems, and current gaps.
Step 2
Define the support role
We clarify whether you need L1, L2, or blended support, along with the technical coverage required.
Step 3
Match the right support resource
Flexisource IT identifies a suitable remote tech support specialist based on your requirements.
Step 4
Start your first-month-free trial
Your dedicated support resource begins working with your team remotely.
Step 5
Review, continue, scale, or adjust
After the trial period, we review fit, performance, and next steps. You can continue, adjust, scale, or stop based on the outcome.
Ready to add L1/L2 support capacity without hiring locally?
Trial a dedicated remote tech support specialist for one month free and see how Flexisource IT can help your team reduce ticket backlog, improve support coverage, and scale with less risk.
Ready to add L1/L2 support capacity without hiring locally?
Trial a dedicated remote tech support specialist for one month free and see how Flexisource IT can help your team reduce ticket backlog, improve support coverage, and scale with less risk.
Frequently Asked Questions
Yes, qualified businesses can trial one dedicated remote tech support specialist for one month free, subject
to internal approval and campaign terms.
This offer is best suited for Australian MSPs, IT support companies, SaaS businesses, SMEs, scaleups, and
internal IT teams that need additional L1/L2 support capacity.
No. This is not a general free troubleshooting service. It is a trial of a dedicated remote L1/L2 support
resource for qualified businesses.
Yes. The goal is to align the support resource with your current workflow, systems, ticketing process, and
escalation path.
Yes. Flexisource IT can help clients expand support capacity with additional resources depending on
workload, skills needed, and business requirements.
After the trial, we review the support arrangement, performance, fit, and next steps. You can continue,
scale, adjust, or stop depending on your needs.
Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly
Contact Information
Australia
Suite 181, 585 Little Collins St. Melbourne, Victoria Australia 3000
Philippines
Unit C 26th Floor, Trafalgar Plaza 105 HV Dela Costa, Salcedo Village Makati City, 1227
Phone number
1300-775-200 (Within Australia)
+61-420790775 (Outside Australia)
02-53104471 (Philippines)
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