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Your handpicked Dedicated Customer Service Team

Outbound Customer Service 

As with any exercise in communication, the key to a successful exchange is building rapport, and this is something our outbound services specialists are quite well-trained in. Reaching out to potential clients about brands and businesses, or doing follows up on issues can be quite a challenge even for the most seasoned of customer service specialists, but because we value fostering a good working relationship with anyone we deal with, this trait in integrated in how our specialists conduct themselves, and to this date, it has never failed them.

Well-Trained Specialists

We train our specialists on the best practices for getting new customers. You can be guaranteed that our specialists will do their best to get new customers to sign up for your service or business. Sending out regular emails may be effective to get new leads, but may not be efficient. A human touch for customer service is still unique and can result in a higher conversion rate. They can also appear to be more friendly which is always the preferred case for getting new customers.

Perfect Complement

That trait, coupled with a well-rounded knowledge of the service or product they are tasked to handle makes our specialists quite the leaders in this field, chalking up more satisfied customers with every successful outbound endeavor. Sometimes, you have to take the initiative and reach out to customers who may need your particular set of services or business. Relying on inbound calls and queries may not be enough to sustain your growth. That’s where our outbound customer service specialists come in.

Results-Oriented

Your business will not be seen as a faceless corporation. Using our outbound specialists will lead to people associating your brand with satisfaction. Your outreach will not be seen as spam as a real human person is behind the calls. Fill up the contact form below so we can get started on getting those new customers for you!

Grow Your Business

One problem is that you and your staff can only handle so much calls every day. Let us take the bulk work as our outbound customer service specialists are the best at what they do. There is no need to take your eyes off the goal of your business. If your service or product is highly technical, a simple email may not enough to explain its usefulness. In addition, a complex message may not be read at all by your potential customers. Telemarketing can make it easier for your business to get your message across to your audience.

Tools that We Use

  • ✓ Notepad++
  • ✓ Visual Code Studio
  • ✓ Sublime Text
  • ✓ Chrome DevTools
  • ✓ PageSpeed Module

Frameworks that We Use

  • ✓ Django
  • ✓ Ruby on Rails
  • ✓ Angular
  • ✓ ReactJS
  • ✓ Vue.js
  • ✓ SpringBoot
  • ✓ ASP.NeT
  • ✓ Bootstrap

Collaboration Tools

  • ✓ Asana
  • ✓ Basecamp
  • ✓ JIRA
  • ✓ Trello
  • ✓ Slack
  • ✓ Zoom
  • ✓ Skype

API & Testing Cloud

  • ✓ REST-Assured
  • ✓ LambdaTest

GIT Clients

  • ✓ GitHub Desktop
  • ✓ GitKraken

Why should you trust Flexisource IT?

Right resources

  • We assist you in identifying your roadblocks and help you attain and maximise desired results through flexisourcing.

Top-Calibre IT professionals

  • You may handpick your team based on your needs from our pool of talented IT professionals.

No Lock-In Required

  • It is in our best interests to give your desired results; thus, we don’t require lock-in deals.

Dedicated Project Manager

  • To ensure the success of every project, we included a project manager to monitor and ensure efficient delivery.

Your Partner for Innovation

  • Flexisource IT is your partner in innovation, creating reliable delivery teams of top-calibre remote web developers. Our flexible outsourcing or flexisourcing, hybrid staff augmentation model helps you personalise teams fitted according to your needs.
  • Our remote web developers are well-versed in project methodologies, especially in Agile (specialising on Scrum and Kanban). If you’re looking for capable IT professionals for remote IT support roles, go for Flexisource IT.

How we Manage our Teams and Projects

We understand that every project needs to be monitored, tracked, and managed to ensure progress, productivity and efficiency of teams. In outsourcing web development, it is critical to keep seamless operations to make sure goals and targets of the project are met. At Flexisource IT, we see to it that every project is handled by dedicated project managers, business analysts, and quality assurance analysts to achieve the best quality of work. Meanwhile, our team managers handle issues and improve everyday processes and manage team goals, motivations, and morale. Our project managers and team managers are also equipped with project management and team management certifications in:
  • ✓ Agile Certified Practitioner 
  • ✓ Master Project Manager
  • ✓ Certified Scrum Master
  • ✓ Lean Six Sigma
As your reliable, handpicked, dedicated IT team, we shifted into a fully remote working setup, assuring on-time and quality delivery to clients. As an IT outsourcing company, we are fully capable of handling remote projects among our other skill sets. Our management team fully transitioned to a remote team without difficulties in workflow and processes because of swift action and hybrid approach of staff augmentation. Overall strategies in ensuring proper management and quality delivery:
  • ✓ Tracking of tasks and building KPIs
  • ✓ Assigning projects to managers with personal technical knowledge and experience on each specific project.
  • ✓ Understanding thought process and improved technical expertise
  • ✓ Estimating timeframes
  • ✓ Implementing Flexisource QA process
  • ✓ Creating productivity tools
  • ✓ Agile Coaching
  • ✓ Regular team health checkups in Manila
  • ✓ Data-driven tracking and forecasting
  • ✓ Tracking performance to set up KPIs and SLAs

FAQs

Flexisource IT is your best gateway to outsourcing high-calibre IT professionals in the Philippines. We provide an overseas division of your company and handle recruitment, facilities and equipment for you (including a dedicated workstation, tools and equipment, amenities), payroll and HR, recruitment, and IT support.  How does flexisourcing IT reduce costs dramatically?  Offshoring your business to Flexisource IT allows you to dramatically reduce labor costs (70% less than what normal cost onshore) but still offer competitive salary packages to employees.  What roles can I offshore?  With Flexisource IT, you can offshore a variety of roles with the talented IT professionals in the country in IT Development, Support Services, and Digital Marketing. Nearly anything your team does digitally can be done remotely by an offshore team. With thousands of talented IT professionals, we can build any team your company might need to offshore.   What timezone does Flexisource IT operate?  Flexisource IT caters to Australian clients  and operates in Australian and Philippine time zones.  Support teams work on various shifts to cater for customer and technical  support services.  How do I build a dedicated team in the Philippines?  Contact us today and you will have a built offshore team in a matter of weeks.

Other IT services might interest you 

  Web Development

  Enterprise Software

  Automated Testing

  Maintenance & Support

  Legacy Systems

  Desktop Application

  Project Management

  Cloud Computing

 Customer Relationship Management

  Mobile Application

  Manual Testing

  Database Management

  Process Design & Implementation

Got a project in mind?