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Tiktok for Ecommerce: Reshaping the World of Online Selling

For over six years, TikTok has become a great social media app used by people of all ages worldwide. It has an explosive growth since the start of the pandemic, having more than 1 billion users in over 150 countries. So, it wasn’t surprising that brands are starting to see their potential in marketing and eCommerce. Companies like Marvel, Levi’s, and Duolingo are now using TikTok marketing to promote and connect with their customers. But is it worth it? So whether you’re a business owner, marketer, or influencer looking to use TikTok for marketing, this article is for you. This guide will discuss what TikTok is and the pros and cons of using TikTok for eCommerce. What is TikTok? TikTok is a mobile app that allows users to create and share short videos with others. The app was launched in 2016 by Chinese company ByteDance. It has been around for almost six years and has already amassed over 2.6 billion downloads. With TikTok, you can do anything you want – from singing and dancing to talking about your day. The app is designed to be easy to use and addictive, so it’s not surprising that it’s becoming one of the world’s most popular social media sites. TikTok for business was popularised recently as the platform released new features perfect for advertising. Features such as Ad manager, branded hashtags, and store integration are now available to users. 5 Benefits of Using TikTok for eCommerce Using TikTok as an eCommerce marketing tool is not easy. While the social media platform can potentially drive growth for retailers, the platform’s content format is not accessible and could take a lot of time. So, before using TikTok for business, it’s essential to understand its benefits and see if it’s worth the effort. Likewise, here are five benefits of using TikTok for eCommerce. 1. Little to no competition when it comes to eCommerce TikTok for eCommerce has become one of the world’s most popular social media platforms. One reason for this is that the platform has little competition in business. It’s undeniable that its popularity for small to medium companies is steadily increasing. However, while the platform has a booming no of users, most of these are audiences from ages 15-25. Moreover, 50% of billion-dollar brands, including Facebook, YouTube, Google, or IKEA, have no TikTok presence. Thus, small businesses still have a chance to jump into the platform’s popularity and take advantage of its marketing potential before big corporations join the competition. 2. Functionality for eCommerce TikTok for eCommerce has added new functionality that allows creators to sell products directly to their followers. In recent years, they made it easier for businesses to start advertising on the platform using TikTok Ads Manager. In addition, the collaboration between TikTok and Shopify will allow creators to sell products through their channels on the app. This is an excellent opportunity for small businesses that are struggling to find a way to reach customers. 3. Wide variety of audience As mentioned earlier, TikTok has become one of the most popular video-sharing apps in the world, with over 1 billion monthly users as of 2022. The app is most popular among teenagers and younger viewers. Still, it houses various audiences, including people from different walks of life. The application is dominated by women, with 61%. On the other hand, male users are at 39%. TikTok users are also dominated by ages 10 to 19 with 32.5%, followed by 20-29 with 30%. Likewise, most of the app’s users are generally from China, India, and the US. 4. Improve brand awareness It has been proven that TikTok for eCommerce can increase brand awareness because of its high engagement rates and highly targeted audience. Companies who use TikTok to promote their products or services will easily reach the younger demographic, which is more challenging to get through other social media platforms such as Facebook or Instagram. TikTok also offers companies the opportunity to sponsor content from influencers with large followings who post on 5. Can generate leads TikTok is an app that can help generate leads. It is a social media app that lets you make short videos or clips. You can share these videos on TikTok or other social media platforms or save them to your phone. Through these contents, you can reach potential customers and clients. Likewise, businesses can use TikTok for eCommerce by running a lead generation campaign. These ad features enable businesses to reach prospects and seamlessly interact with them. 5 Drawbacks of Using TikTok for eCommerce Unfortunately, TikTok is not fail-proof. Like any other platform, TikTok has drawbacks when used for eCommerce or retail. Her are five disadvantages of using TikTok for business. 1. Content format limitation TikTok has content format limitations. TikTok only allows users to post videos, with a maximum of 10 minutes. Although enough for some, this can limit the content of some businesses. Moreover, video content format is not accessible compared to other forms such as blogs or photos. Marketers and social media users must strategies, create scripts, take videos, and edit to create just content. 2. Audience is not focused As mentioned earlier, the audience of TikTok is very diverse and not focused on one topic, which makes it problematic for brands to advertise on the platform. The algorithm of TikTok for eCommerce is random. Your videos can show up on any kind of user’s “For You” feed. 3. Complicated production TikTok is much more complicated than other social media apps like Instagram, Snapchat, and Facebook. While you can simply post videos on TikTok, sometimes, this is not enough. Contents on TikTok for eCommerce sometimes require extensive production for it to be interactive. Videos must be high quality and shareable in a way that will attract engagements and conversions. 4. Ads can be expensive TikTok ads are expensive. The cost per Mille (CPM) of TikTok ads starts at $10 (cost per 1000 views). Likewise, some businesses spend a minimum of $500 on a

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How Businesses Can Improve Crisis Communications With Customers

How Businesses Can Improve Crisis Communications With Customers

Everyone copes up with the effects of the pandemic in different ways. Regardless of the situation you’re in, this is a difficult time. Some people are lucky enough to seclude themselves into their homes and practice social distancing but can still continue to work from home. However, many people can’t. This is a crisis of uncertainties and fears that we might be fortunate enough not to think about. This is more so apparent on businesses, especially for small ones. Finding ways to ensure small businesses stay afloat during this crisis is challenging. Business owners might be worried as they find solutions to keep the business running despite the unprecedented challenges. While we can’t control how the pandemic played out, we can control how we communicate with our audience. It’s critical to improve crisis communications with customers especially in a time when people are worried with the uncertainties of the “New Normal.” This is this time where people are undergoing a lot of stress. Owners need to make sure their small businesses do not come off as unsympathetic, exploitative, and triggering. Customers are hypersensitive and will definitely remember how your businesses responded in this crisis. In this article, we will explore how businesses can improve crisis communications with customers. Head-on addressing the situation Every business facing this crisis will pose the same question, when it comes to their marketing efforts.  “Is there a need to change our marketing strategy?” The question is both a yes and a no. Various industries directly affected by the pandemic most likely halted all the plans and efforts lined up for their businesses. As the owner and/or manager, you might find your marketers or even yourself postponing paid search campaigns and pause email campaigns. You might even think about scraping your current strategy and create a new one altogether. Regardless of the possible changes, the “New Normal” will forever change the way how everyone operates. And this change must be handled carefully and sympathetically. If you haven’t already, your customers will need some clarifications on where you stand.  Conducting a public address may shed some light on how you are handling things. Communicating directly with your customers is key, not only for addressing their personal concerns but for a sense of normality and security in their lives as well. Suppose you’re in a food supplying business. One of the biggest worries of your customers is how you’ll help them still get the food supplies they need amid the lockdowns and halts in food production. Letting them know about where you stand and how you are finding ways to still help them will give them a sense of assurance that they can rely on you. You may also create content that does not directly mention COVID-19. Moving forward, however, your content should be crafted with the current situation in mind. Ask your customers what they want As the business owner and/or manager, you need to touch base with your customers and ask them what they want. They are experiencing a paradigm shift in their daily lives, so as a business, they would need your support. A small business needs to provide support and reassurance during these times. They would need a rock that will keep them steady, and you need to make sure that your business can be that rock. This will help you get closer to your customers and they will certainly see your sincerity, transparency, and sympathy which will gain their trust and loyalty. Create valuable content Creating valuable content is now more important than ever. Anyone can create content, but not every content is valuable. Your business needs to give useful, relevant, and informative content to your audience, especially in this crisis.  This is where the need for an excellent content marketing strategy comes in. What the customer needs is the content that addresses their pain points. In content marketing, content specialists need to plan and strategise ways to create a curated valuable content that will address the pain points. If your content is valuable, genuinely helpful, and soothes their pain points, there is a higher chance that they will come back for more and and share your content as well. Create points of discussion, list useful resources, social posts that highlight some of the ways that people can cope on a daily basis.  Avoid hard selling and craft your messaging to something that prioritises the people more than your business. Make sure that you’re creating content with a real-life value. Transparency is key In this crisis, you can think of ways to update your customers and audience regularly. You may do this in a way that ensures your business is seen as authentic and transparent. Maximising social media platforms will help you reach your customers better. You may use those available platforms to update them about your products, services, and changes in your business. For businesses dependent on physical selling, you may inform your customers how long they might have to wait until you open again.  If you’re a restaurant business, you might have closed your location, but still take orders. You may announce that your customers can order food from your businesses and have them delivered. Another way you can be transparent is to accentuate your ad copy with the sympathetic messaging in paid search or paid social campaigns. A great digital marketing team can help you craft these more sympathetic strategies and messaging with your audience. While marketing might not be the top priority at the moment, businesses may find it essential to improve crisis communication with customers. With everyone facing the effects of the pandemic, customers are looking for something that they can depend on. Hopefully, it is your business.

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