Isolating technical issues and designating uniquely qualified technicians to deal with them not only saves time and effort, but the structure also ensures that resources are not wasted and assigned to the appropriate need.
SOLUTIONS FOR CUSTOM NEEDS
As such, our specialists have more than adequate training and knowledge to determine what tier an issue may fall under, and thusly assign the necessary professional to deal with it.
We use a clear hierarchy for or IT support so that issues and solutions are organized. This also helps the higher levels to prioritize heavier issues that need better support.
If the Level 2 supports are not able to fix the device problems just yet, they are often required to escalate the issue to Level 3.
These Level 3 supports are often given tasks to repair and maintain database if needed. For instance, a customer might have corrupted data that is the root of their problems.
Level 3 supports are often the ones that have the most expertise in a certain field. We have abundant resources for all three levels.