Website Flexisource IT

JOB DESCRIPTION

Our client’s vision is to help global wine and beverage producers save time and make great products. They are passionate about their customers’ craft and love working with them to run a more efficient business with technology. You’ll be joining a dedicated and social team of wine & tech professionals from across the globe.

Our client’s core values are Teamwork, Respect, Customer Focus, Creativity, Reliability and Leadership. These will be values you share and champion.

In this role you will

  • Solve application support questions from global customer base
  • Provide support to sales, training, and implementation teams
  • Work some seasonal shift hours or be oncall during harvest periods
  • Work with the development team to identify and resolve complex issues
  • Contribute to internal and customer facing documentation and training materials

To be successful you’ll have

  • A passion for software and digital products
  • Great problem-solving skills and a desire to help others
  • Excellent communication skills in English both written and spoken
  • A high level of initiative and attention to detail
  • A love of wine or other craft beverages
  • A terrific and professional phone manner
  • Google Sheets or Excel knowledge

Desirable skills include:

  • Multilingual in Spanish, Italian or French
  • Experience with Zendesk or similar ticketing system

Qualifications and Experience

  • Previous experience in a customer service role
  • Wine production experience or knowledge

Reports to:

This position will report to the Customer Support Manager.

To apply for this job email your details to recruitment@flexisourceit.com.au