TECHNICAL SUPPORT INBOUND

The issue with technical support often times is that there is a massive gap between actually understanding the technology, and making that understanding work for the benefit of others.

People ask for technical support for the express reason that they do not understand what is causing the issue, and there is also a good chance that they have no idea how to implement a solution for the issue, even if it provided to them.

This is where our inbound technical support specialists excel, in bridging the gap in understanding between the technology and the solution.  In dealing with the issue with a human touch, we are able to resolve the concern better and faster.

SERVICE RELIABILITY

When you have a growing business, responding to each and every single technical problem can be overwhelming. This is especially true if you are scaling up and you don’t have enough manpower.

We have technical support for inbound customer service to take the load off of your hands. Rest easy knowing that our technical support specialists know how to handle even the most complex issues about your service or product.

HIGH-QUALITY GUARANTEE

Even if the customers themselves are not familiar with the technical details, our support specialists will take care of them for you. Customers will be treated with respect and patience to explain concepts and solutions that may not be easy to grasp.

We strive to hold up to both our own and your business’s standards. Our inbound technical support specialists’ performance should always reflect the quality of your product and service as well.

QUALITY OVER QUANTITY

Having a team dedicated to answering your customer’s queries will greatly help in increasing the reputation for your business. The more people see that you care about customers even after sales, the more they will want to become part of your business.

Even at peak times, our team will be able to handle the increasing demand. Quality service will always come before quantity.

EXTENSIVE SCOPE

Our teams also have experience in dealing not only with technical problems, but other customer-facing issues as well. They will be able to handle a broad coverage of your potential customer issues plus new ones that may arise as well.

Let us help you maintain the connection you have with your customers. Our inbound technical support specialists are here to help you with the load. Fill up the contact form below to get started.

LET US KNOW HOW WE CAN HELP

WHERE YOU CAN FIND US

Address:
Suite 181, 585
Little Collins St Melbourne, Victoria, Australia

Email Address:
salesandmarketing@flexisourceit.com.au

Contact Number:
+61 420 790 775

Being known specialists in IT Outsourcing, we provide you with the option of handpicking your very own dedicated offshore workforce that will suit your staff augmentation needs. Fill up the contact form detailing what you need and we’ll respond as soon as we can.

We also appreciate feedback of any kind, especially those that can improve our services and ourselves as a company.

So let us know what YOU think, send us your questions, opinions, suggestions and/or recommendations and we’ll do our best to reply in the soonest possible time.

THE FLEXISOURCE IT GUARANTEE

Flexisource IT’s commitment to excellence has created many long-time business relationships over the years and has continued to attract new customers across many different markets both locally and from abroad.

The company’s culture of excellence is reflected in its selection of staff for itself and other business clients. After a rigorous screening system and internationally-accredited training, Flexisource IT’s personnel are armed with the professional aptitude to fulfill any task requirements. If our clients have other specialized requirement, we help them find the person they’re looking for. The value doesn’t stop there as we provide an alpha project manager that helps communicate your goals to your offshore dedicated staff for free.

Our long list of currently existing clients is a testament to our commitment of excellence and delivering quality services. By aligning our clients’ goals with ours, we’re able to come up with strategies and tactics that don’t only achieve their desired results, but also help them save up on time and money. Through the years, they’ve remained our most loyal customers because of our staunch dedication to achieving their business goals in a timely and efficient manner.

Whether it’s IT Development or Customer support services, Flexisource IT is dedicated to providing you with the kind of quality you would expect from a business partner rather than just another outsourcer.

If you’re looking for a company that’s dedicated to bringing you quality service, you have found the right one. Give us a call or send us a message and we’ll get back to your shortly.