Tailored vs Packaged: which is the better solution?

Corporations who have sought the services of offshore tech support groups or any other outsourced function would know just how beneficial these services are to the day-to-day operations of a company.  With so much to do on any given day, being able to outsource most functions allows upper management to focus on other aspects of the business.  This also affords management a better insight into the workings of things within the corporation, and all around the industry as well, as they now have the luxury of taking in other information apart from work.

There is, however the question of which particular kind of service, as provided by these outsourced providers, would be more beneificial to the companies that contract them: the tailored service packages that some offshore tech support groups offer, or the packaged services that the other groups market as being the superior choice.  This issue is actually something that more companies should be looking into because the ultimate result could dictate if indeed the service is providing the much needed help in operations, or if it can actually be made better by choosing the other option.

Evolving Needs vs “Transcendence”

It is known that in the pursuit of progress within the company, there are evolving needs that must be addressed so as to facilitate growth.  Bigger operations would necessarily dictate the need for more manpower, additional resources, and, of course, an additional management body to supervise all of this.  A peculiarity of growth within a business is that, if the company finds itself in optimal and favorable circumstances, this growth could be continuous.  This means there is also a continuous cycle of needs that must be met to promote the growth.

On the other side of the spectrum, there are companies that seek, or may have even found a solution to this.  As odd as it may sound, growth within a company is not always seen as beneficial.  There are cases wherein the growth would actually pose quite a few problems for the company, and in the end, become more of a liability than an asset.  This is where some companies look for a measure of “transcendence”.  This is where the company has achieved a process, or found a solution, that would maximize on the growth, allow the company to reap from its benefits, and yet eliminate the need for the constant cycle of acquiring more manpower and seeking more resources.

In these two conditions, the company must try to foresee what direction they see the company going in, and see what particular service provider would help them go and prosper in that direction.

Centralisation vs Decentralisation

There are moments wherein a company is particularly proud of itself, and these moments include when they have achieved eenough growth and success that they are actually able to put a new department, or open a new branch, or acquiare a new business.  These milestones are clear signs that the company is doing well, and in so doing, must take on new functions or operations to accommodate the growth.  When a company comes to the point that it has disparate services, functions, and tasks, there is often the need to branch out and increase the number of offices for employees.  Many companies choose to expand outwardly and separately, often taking offices apart from where they started, creating a decentralised atmosphere to the company.  This can reach the point that different departments are in different locations and not even in the same building.

Other companies deal with growth in a different manner, and choose to consolidate all operations into one massive location.  This option would necessarily dictate that the office would already be massive enough to house all of the expanded personnel and additional departments.  This kind of centralised operation, however, would only be quite feasible if the company already had phenomenal resources at an early phase, or were lucky enough to have occupied a location large enough to encompass all the growth.  The top management in companies that do this are often those who prefer to have everything well within reach, so to speak, so as to better allow meetings and coordination to happen face-to-face.

The decentralised set-up would definitely be a good test for an outsourced provider’s ability to effectively coordinate and effect continuity in work regardless of location.  This set-up, however, can severely tax anyone’s ability to maximize on their time management, particularly if there is a need to meet and coordinate with several disparate groups in a short span of time.

These are just a few issues that present significant challenges to both a company seeking to contract the services of an outsourced provider, and an outsourced provider looking to service a company.  A greater insight into the ultimate and future needs of a company must be taken into consideration before actually committing to a provider that offers tailored services or packaged solutions, or any other service or feature, for that matter.

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published.