Getting a Philippine-based Tech support team? Great Idea!
An actual benefit of the internet age is the ability to check up on reviews on companies, personalities, services, and pretty much anything else you would like to know more of without actually having to go around and ask people yourself. This is a great development indeed whenever a review check is essential, as when a contracting company is looking to hire solution providers or services that are based elsewhere, specifically, in another country.
The truth of the matter is, unless the management of the company knows someone else who has hired support outside of the country and is satisfied with it, it could very well be a shot in the dark and could go either way in the quest to improve company production. This is why it is of the utmost importance to do a thorough research on the potential providers a company is looking to partner with. In most cases, a prudent practice would be to actually look through several reviews, go through both pros and cons, and weigh these points from an objective perspective. Remember that there is a minimum duration to contracting the services of a provider, in most cases, it could be no less than a few months, and the payment could very well be non-refundable even when the contracting company is unsatisfied with the service.
With all that being said, why should a contracting company look to the Philippines for tech support team?
The Philippines was one of the earlier test zones for the business process outsourcing (BPO) model, as the country had a large base of English speaking professionals. Not long after that, these BPOs soon took in specialists who dealt in after sales and tech support who also spoke other languages, such as Spanish, Japanese, the various Chinese dialects, and even Deutsche.
As it became apparent that a lot of locals in the Philippines were not only willing, but were actually quite skilled in learning new languages, more and more countries sought to outsource their service needs to the country. One of the greatest drivers for wanting to outsource to the Philippines is also the willingness of the locals to undergo accent training, allowing them to speak like a native of the country they are doing a service for, as compared to other service outsourced to other countries wherein the thick regional accent was still present in their speech.
Strong Willingness to learn and be trained
Unlike other cultures wherein training and education could pose something of a challenge, either because there is something distinct in localised belief that hinders proper education, or simply a lack of willingness to learn, professionals in the Philippines have been known to display the opposite, and are quite happy to learn and be trained. This comes a surprise to others who do not know this trait of the locals, seeing them more as residents of a backwater, third-world country, lacking in proper education and technological innovations.
The truth of the matter is that the educational system in the Philippines is noted internationally for being quite competent. Local universities and colleges in the country actually boast of a large population of foreign students who are in the Philippines solely to complete their higher learning. The same traits that led those who think less of the educational level in the country are actually the same drivers that encouraged a big chunk of the populace to pursue completion of their studies, even well into post-graduate learning. This trait also translates into a willingness to be trained even when these students have become professionals, as they know anything that can be added to their skillsets is an asset in itself.
Greater International Outlook
The orient has always been viewed as a region that is mostly insular, with locals keeping mostly to themselves, and doing their best to avoid western influences to preserve their cultural norms and identity. This is mostly evident in countries that have a pronounced preference to converse with everyone in their native dialect, requiring the need for translators for both local and foreign visitor.
The Philippines has a rich history that include being occupied and even colonised by foreign cultures. These historical periods have left a distinct openness in locals to embrace a larger perspective in dealing with foreigners, due in part to the fact that most locals in the Philippines can trace their roots to foreigners as well. This is reflected in their being known all over the world for being able to not only welcome foreigners sincerely, but also work quite well with them. In today’s harsh and stressful work environment, clashes are often prevalent in the workplace, and this could be exacerbated if the opposing parties are of different cultures. This is rarely the case in the Philippines, which is another reason why there are so many businesses found in the country that are, in reality, foreign-owned.