CUSTOMER SERVICE INBOUND

More than just having exceptional product knowledge, our inbound specialists know the essential trait for being effective in their craft is to actually listen to the customers and address their issues.

This is what sets our specialists apart.  We listen, and upon listening, forge a better rapport with the customers themselves, avoiding any further escalation in an otherwise stressful situation for both parties.  Being trained to listen well, our specialists are also able to deal with issues better, faster, and in a manner more suited to the liking of customers, since they get to hear what they wanted to when they reached out in the first place.

GOOD CUSTOMER RELATIONS

Inbound customer service can be the difference between happy and unsatisfied customers. Even if your service or business does have a lot of traffic going in, you still need to convert them into loyal customers. Our inbound specialists know the best practices there is in the industry to help you retain customers and increase your conversion rates.

Some customers can be more difficult to handle than others. We have trained our customer service inbound specialists on how to manage such customers to make them happy, which will result in better satisfaction for both ends.

EXCELLENT CUSTOMER SUPPORT

We can help you take care of your growing business. Customers who are well taken care of tend to also market your business for you. They do this by telling how great your customer service is. Of course, the opposite can happen if you do not have the best representatives for your business. They can leave negative reviews or spread them by word of mouth.

With our specialists, you can be assured that customers who contact you will have all of the answers that they want. You won’t have to worry about answering them one by one. Let us take care of the heavy lifting for you.

HIGH-QUALITY TREATMENT

All of the customer data such as recorded conversations and transcripts will be organized and given to you. You can check them anytime you want to make sure that your customers are getting the high-quality treatment that they deserve.

CUSTOMER SATISFACTION

Disputes and complaints are common for any kind of business. Our inbound customer service specialists are also trained to handle them as careful as possible. The end goal is to make the customer happy and contented.

Don’t let your business fail to grow because of bad inbound customer service. Fill up the contact form below so we can help you find the right specialists for the job.

LET US KNOW HOW WE CAN HELP

WHERE YOU CAN FIND US

Address:
Suite 181, 585
Little Collins St Melbourne, Victoria, Australia

Email Address:
salesandmarketing@flexisourceit.com.au

Contact Number:
+61 420 790 775

Being known specialists in IT Outsourcing, we provide you with the option of handpicking your very own dedicated offshore workforce that will suit your staff augmentation needs. Fill up the contact form detailing what you need and we’ll respond as soon as we can.

We also appreciate feedback of any kind, especially those that can improve our services and ourselves as a company.

So let us know what YOU think, send us your questions, opinions, suggestions and/or recommendations and we’ll do our best to reply in the soonest possible time.

THE FLEXISOURCE IT GUARANTEE

Flexisource IT’s commitment to excellence has created many long-time business relationships over the years and has continued to attract new customers across many different markets both locally and from abroad.

The company’s culture of excellence is reflected in its selection of staff for itself and other business clients. After a rigorous screening system and internationally-accredited training, Flexisource IT’s personnel are armed with the professional aptitude to fulfill any task requirements. If our clients have other specialized requirement, we help them find the person they’re looking for. The value doesn’t stop there as we provide an alpha project manager that helps communicate your goals to your offshore dedicated staff for free.

Our long list of currently existing clients is a testament to our commitment of excellence and delivering quality services. By aligning our clients’ goals with ours, we’re able to come up with strategies and tactics that don’t only achieve their desired results, but also help them save up on time and money. Through the years, they’ve remained our most loyal customers because of our staunch dedication to achieving their business goals in a timely and efficient manner.

Whether it’s IT Development or Customer support services, Flexisource IT is dedicated to providing you with the kind of quality you would expect from a business partner rather than just another outsourcer.

If you’re looking for a company that’s dedicated to bringing you quality service, you have found the right one. Give us a call or send us a message and we’ll get back to your shortly.