4 Common BPO Services Myths
Outsourcing is one of the many innovations that helped business owners and companies to scale up without compromising the quality. The problem is that many think that BPO services are magic bullets that can solve all of a business’s problems.
It is true that there are tons of benefits in outsourcing. BPO services can help push the envelope for businesses that want to expand and keep up with their customers’ demand.
With the increase in their popularity, outsourcing services now has the image that it’s a miracle machine. Here are some of the common misconceptions that business owners think about BPO services.
Responsibility is Lessened
One of the most common misconceptions is that the outsourced teams get all of the responsibility for that particular process which they were hired for. The only thing that they are given is the workload, but they are responsible for dishing out the results that were promised.
It is still the business owner’s responsibility for any actions that the outsourced help might do. Since the owner or department lead will be the one hiring the BPO service, the responsibility should lie with him/her.
Accountability is also shared between the two parties. Results should be delivered but any issues or concern should also be answered by the business owner to ensure that things run smoothly.
Successful partnerships between the BPO service and the business owner should also include responsibility on both sides. Each party should be held accountable to their own tasks.
BPO Service is an All in One Package
Outsourcing can be flexible, cost-effective, cheap, and more. Another common misconception is that all BPO services offer every one of those.
Like with most products or services, a cheap one would most likely not be flexible. A cost-effective service would most likely be expensive as well. BPO services can be less expensive than hiring an in-house team, but that doesn’t necessarily mean that it will cost nothing.
Flexible BPO services also offer more in terms of results. However, it should be worth noting that it will not come as cheap compared to hiring a team that will be focused on one process only.
One of the probably reasons for this misconception is that some outsourcing companies also overpromise to their clients just to get the deal. This is why proper research is needed before signing on.
There are also business owners that are afraid of BPO services and outsourcing in general because there might be miscommunication. Fear of such is rooted from the fact that remote staff can be hard to contact at critical times.
A good outsourcing company should be able to provide a clear channel of communication for both ends. Reports and updates should come in regularly, which is actually the standard protocol for most companies.
Miscommunication can also be avoided by setting clear goals, objectives, and requirements. A schedule for updates can be set as well as regular calls.
There is also the issue of language barriers that business owners are afraid of. Most BPO-rich countries are known because of their capabilities to speak fluent English. Every note, call, email will be understandable for both sides.
Outsourcing companies also know well to adjust to cultural differences with regards to business practices as long as they are reflected in the business contract.
Outsourcing is Only for Small Businesses
BPO services can actually benefit both small and big businesses. Smaller ones benefit from it because it gives them the freedom to take on larger clients without having to expand their home base. Bigger companies also benefit since they will be able to add more focus and manpower for an important project.
Outsourcing companies are also flexible enough to service both large and tiny companies. They know well enough what needs to be done and what they can offer.
Business owners just need to tell what they need in order for the vendor to adjust regardless of whether they are a large one or not. Number of team members can be increased or decreased depending on the workload. This also helps in managing costs for both sides.
Larger businesses do not necessarily pay more while small ones do not get “special” discounts. All of their rates are adjusted based on what they need. For instance, a team of 10 web developers will always cost more than just two team members regardless of whether the one hiring is a small business or not.